IT Maintenance Agreement

No two businesses are alike, therefore we at ICE customize IT Maintenance Agreement for each client to fit their specific needs and requirements. Along with regular preventive maintenance services , we provide on-call and project services.
Some of the features of IT Maintenance Agreement:

• Weekly preventive maintenance checklist
• 24/7 telephone support
• 24/7 on-site support
• 4-hour on-site response or less
• Upgrades and software patches
• Documentation update

We provide Pro-active Account Management Services:

• With our IT maintenance services, ICE assigns Account Manager along with 2-4 engineers to assist and address client’s needs and requirements

• Monthly meetings: The Account Manager along with assigned engineer/engineers will sit with Client’s site manger and go over the state of the IT & systems affairs and plan for any current and future upgrades and/or growth

• Also during the monthly meetings, IT report is submitted which includes Network bandwidth utilization, uptime of systems and services, mail reporting, and statement of work performed during the entire month

• ICE also provides on-line call ticket system, allowing clients to generate and track service requests. Service request may also be submitted via email to support@iceconsultinginc.com.